FAQ

FAQ Frequently Asked Questions

Commissions

Are you open for commissions?

Generally yes. You can send the inquiry whenever, and I’ll get back to you as soon as possible (usually within 24 hours). I’m a freelance graphic designer, which means painting and photo manipulations is what I do for living. Usually, my schedule is full for a few weeks ahead, so sometimes you will need to be patient and wait a little bit longer for your illustration. However, I rarely decline commissions without set deadline, so if you’re in no rush go ahead and share your idea with me.

How to make a commission enquiry?

Most commissions begin with an email with a simple description of what you’re looking for. However, it would be ideal if you could fill my commission form. The form is not very long, and it will help you put your idea in order, and provide all the information I need to discuss the commission details.

Once we agree on a general concept, digital image size, and budget, I’ll send you my PayPal details, and wait your payment. I’ll add you to my schedule, as soon as your payment is processed.

If you encounter any problems while filling the form, please read my commission form guide, where I briefly explain the questions I asked in the form.

Can you paint a portrait from a photograph?

Absolutely! Portraits makes amazing gifts! I can paint, for example, a portrait of your friend or family member. It can be photo realistic, stylized or completely out of this world! Many of the fantasy characters in my gallery were based on the real life people. I had painted several portraits of real people with elven ears wearing armours and casting spells! How awesome is that?!

I can also combine various photographs into one group portrait.

Don’t worry, I will never post your portrait online without your permission. I find it really important to protect your privacy.

 

Please keep in mind, that I don’t know the person from the photo. This means that in order to keep resemblance I’ll always use one of the photos you provided as a direct reference.

Fill my commission form so we could discuss the details.

Do you send ealy sketches and progress updates?

In most cases, yes. I’m usually sending few sketches at the beginning of the work to make sure I have a solid concept that you like. Later on, I send few progress updates during my painting phase. The number of these updates depends on the scope of the project, which means for sketch commission you will probably receive only one progress update, but for complex illustration you will receive several.

Do I get to offer feedback during the process?

Of course! I strongly encourage you to send me all your ideas and impressions throughout the whole commission process. It’s the most important at the beginning of my work, when I send you the initial sketches. I really believe that having a strong concept guarantee a satisfaction upon receiving the final illustration. You can also suggest smaller changes later during the painting process.

 

You can read more about my process on my commissions page and in my commission policies.

How long do I have to wait for finished image?

I know that it may seem a little bit unfair to some people, but I’m always prioritizing commercial commissions with the shortest deadline. This is to ensure that commercial commissions, which are paid extra, will always be finished before the given deadline.

Later, I’m completing private commissions as they are listed in my schedule, so in order of completed payments.

Private commissions will be finished in the shortest possible time – usually in about 1-2 weeks from the moment I start painting, up to 2-3 months for complex illustrations with many characters. The completion time depends primarily on the speed of our communication and any changes in the illustration.

Please keep in mind, that usually I have my schedule filled for a month ahead, which means you will need to wait about a month before I start painting your commission. I will always tell you what is the waiting time BEFORE you make a payment.

What if I want changes once the illustration is in progress?

I’m trying to keep you updated with the illustration progress from the rough sketch to the final image. This means you have a chance check how the illustration is developing and to discuss it with me during the whole process of creating the illustration. That’s why, if you decide to completely remake previously accepted element, additional fees may apply (depending on the time needed to make the change).

What is a difference between commercial and private commission?

Commercial commission: The Client gain exclusive rights to reproduce, edit or use the artwork for all commercial purposes. I prioritize commercial commissions over private commissions to guarantee that they will be finished before the deadline. Please note, that any activity that generates a revenue or is meant to promote your product or brand is considered a commercial activity. I still hold the right to display commissioned artwork in my portfolio and websites, including social media.

 

Private commission: I retain ownership of the artwork to be used for commercial, educational, and promotional purposes. Finishing private commission may take longer, because if unexpected delay occurs (like illness mine or my son’s) I need to make changes to my schedule to ensure that commercial commissions will be finished within given time frame. Because of that private commissions are much cheaper than commercial ones.

Can you design a logo or a poster?

Of course! I had been working as a graphic designer for years. I’ve designed many logos, posters and iconographics.

I think my own branding is the best example of my graphic skills. I’ve created it all from a scratch, including logo, website, and templates for social media.

You may want to check commission my pricing.

Pricing and Payment

What will be the cost of my illustration?

To check if your illustration may fit your budget you can visit my commission page. The prices listed there should give you the general idea how much your illustration may cost.

To give you an exact price I’ll need to know more about your idea and the illustration you’re looking for. I recommend you to fill my commission form.

How do you set the price for a commission?

All prices are determined by the following:

  • size
  • monochrome vs coloured
  • number of characters
  • art style (sketch, painterly style or detailed)
  • complexity (how difficult is to draw an outfit or how rich is the background)
  • deadline
  • license (private or commercial)

 

You can consider a price to be a measure of my time spent painting – the more you pay, the more polished and detailed portrait is. You can follow the logic below (from lower to higher price):

Shot: Bust < Waist up < Full body
Pose: Standing relaxed < Elegant gestures < Captured in the heat of the battle
Background: Misty shapes < Detailed < Illustrated with many details
Outfit: Potato bag < Casual outfit < Complicated armour with many elements
Resolution examples: Desktop wallpaper < Book cover < Poster print size

Please note, that painting unusual poses, complicated items, gadgets, additional characters, pets or very detailed background take more time, therefore it makes price higher.
If you want to read more about my logic behind setting fair prices, you can read my blog post What makes the price of an illustration?
Is it a way to lower the price?

Yes. I’m always trying to adjust to your budget. It’s always possible to create a smaller, simplified, or less detailed version of the illustration you’re looking for. You can check the estimated price list or simply fill my commission form and I’m sure we will figure something out!

What payment methods do you accept?

I accept both PayPal and direct bank transfers within EU.

To make a payment via PayPal use my email address Lenamo.art@gmail.com or quick link below:
https://www.paypal.me/Lenamo/0eur

To make the payment from EU via bank transfer use the my IBAN number: PL50114020040000310276780960

Prints

Can I order a print from you?

Yes! I can arrange a print and shipping for you. It’s possible to order prints up to B0 size. For my prints I usually use high quality 160g/m2 satin paper.

Please contact me directly, so we can discuss the details.

You can also order a print via print shops I cooperate with: Society6 and Design by Humans. Let me know what illustration you want to get printed and I’ll make sure to upload it to the store

What's the shipping cost?

The shipping cost depend on the destination. I ship from Poland so the average shipping price is: Europe 8, USA and Canada 18. I don’t ship to other destinations, due to the high price and delivery problems.

The shipping cost includes safe packing (usually a tube) and tracking info.

How long do I have to wait for the print to reach me?

I usually arrange the print within 3 business days.

The shipping time depend mostly on the destination country. I always use priority mail, which means that in Europe the package should arrive within 5 business days; for USA and Canada it usually two weeks.

Please note, that I have no control over the delivery time once the package is sent at the post office.

Will I be able to print the illustration I ordered from you?

Yes.

Once you receive the illustration you can freely print it for private purposes (like e.g. hanging on the wall). It is always possible to print my illustrations in good quality. However, while it is possible to print all of them, it is not always recommended. If you order a desktop quality portrait, it will simply look bad when printed in a poster size. The print size should match the resolution.

If you’re unsure what to do, you can always contact me for printing tips or make inquiry for an additional work to resize and add more details to your illustration.

Digital painting

What graphic tablet do you recommend?

I’ve started my digital painting adventure with Wacom Bamboo S. Shortly after, my husband gifted me Wacom Intuos 4 M and I had been working on it for over 4 years. Recently I’ve upgraded to Wacom Cintiq Pro 16.

If your budget is small, you can easily get used to drawing on S size Wacom tablet, or simply buy one of the Huion tablets – they work really good, but don’t last long years as Wacom’s. I’ll not point out any models, because there is a new one every few months.

What program do you recommend for digital art beginners?

I always paint with Adobe Photoshop CC. I had been using other programs like Clip Studio Paint EX, PaintTool SAI and Corel Painter, but I like the flexibility Photoshop is offering. If you’re looking for free painting program I recommend Krita.

On what canvas size do you usually work?

I usually use standard poster print size (8x11in, 300ppi, so 2400x3300px) for all of my projects, unless some specific dimensions were requested. If I’m about to draw many details, I’m making the canvas twice as big (4800x6600px). Increasing canvas size allows you to paint even very tiny details more easily without worrying about this annoying pixels.

How long does it take to completely finish a painting?

There is no simple answer to this question.

If you’re looking for an estimated time spend only on painting, I create a speed painting or a simple portrait in a few hours; very detailed portraits in 2-3 days; complex illustrations can take even two weeks of everyday painting.

However, working on a commission is not only time you spend painting. It’s also a whole process of communication, looking for references (if needed), exchanging ideas, making revisions and so on. A lot depends on the complexity of the requested image and how fast the communication with your client is.

Do you make tutorials?

Yes! I love teaching art and painting! Sharing my knowledge via tutorials is an awesome thing to do it. I learned a lot about digital painting from tutorials and now I want to give something back to the community. Unfortunately, I haven’t created one page for my tutorials yet, so you need to do a little research. You can check my DeviantART and Patreon, or, if you’re interested in more organized way of learning you can learn more about private tutoring I offer, and my online courses.